Privacy Policy

1. Introduction

PIC Services is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, or engage with our services.

2. Information We Collect

We may collect the following types of personal data:

  • Contact Information – such as your name, email address, phone number (via contact forms)

  • Technical Data – such as your IP address, browser type, and pages visited (via cookies and analytics tools)

  • Usage Data – including how you use our website and interact with our services

We do not collect sensitive personal data unless explicitly required and consented to.

3. How We Collect Data

We collect data in the following ways:

  • When you submit a contact form

  • Through website cookies and analytics tools (e.g., Google Analytics)

  • When you communicate with us via email or phone

4. How We Use Your Data

We use your data for the following purposes:

  • To respond to your enquiries and provide requested services

  • To improve the performance and usability of our website

  • To analyse website traffic and visitor behaviour

  • To communicate with you, if you have opted in to receive updates

We only process your data when we have a legal basis to do so (e.g., your consent or our legitimate interests in running the business).

5. Cookies and Analytics

Our website uses cookies to:

  • Enable site functionality

  • Track anonymous usage via Google Analytics

  • Improve user experience

You can choose to accept or reject cookies using the cookie consent banner. You can also adjust cookie settings in your browser.

6. Third-Party Services

We may share your information with trusted third-party providers, including:

  • Google Analytics – for tracking website performance

  • Hosting and email providers – for secure site functionality

These services only process your data as required to perform specific tasks on our behalf and in compliance with UK GDPR.

7. Your Data Protection Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Request access to the personal data we hold about you

  • Request correction or deletion of your personal data

  • Object to processing or request data portability

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

8. How We Store and Protect Your Data

We store your personal data securely using encrypted technology and limit access to only authorised personnel. We retain your information only as long as necessary to fulfil the purposes described above.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, you can contact us at:

📧 admin@picservices.co.uk

10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.